Our Network Operation Center supports our customers’ infrastructures, ensuring the uninterrupted and secure operation of their network infrastructures. Dataplex engineers hold numerous certifications, which significantly contribute to the continuous improvement of the services provided. Today we have a comprehensive CRM that tracks customer requests and engineers manage the requests, based on our customer service strategy.
This approach is based on KPIs that emerge from the examination of our customers’ and workers’ needs. A help desk KPI, also known as a service desk KPI, is a performance metric focused on our company’s customer support and service operations.
These KPIs cover critical data that directly affect customers, such as first response times, problem resolution rates, and satisfaction levels. We constantly strive to improve, to produce new efficiency indicators, always including the needs of our employees. Customer and employee satisfaction with services and processes is a priority for Dataplex as it ensures the sustainable development of the business and all stakeholders.