Our goal through NOC is to maintain optimal network performance and availability for ensuring continues uptime. The NOC monitors and manages network and security equipment with critical role for business continuity.
Our activities include:
- Monitoring corporate networks for incidents requiring immediate action.
- Incident response for any issue (H/W failures, link down, service down, etc).
- Configuration changes and day-to-day tasks.
- Configuration management and backup process.
- Patch management and software upgrades.
- Proactive tasks, including customer notification for any issue.
- Reporting and alerting based on customer requirements.
- Comprehensive consulting services from our experts.
Using an enterprise NMS platform with a dedicated NOC staff (in working hours), Dataplex provides NOC managed services with a fully customized dashboard. Customers have 24×7 access to NMS System-as-a-Service for monitoring and alerting functions.