We provide helpdesk support on working days / hours (Mon-Sat 09:00 – 21:00), based on support contracts according to customers’ needs.
An ITSM tool offers full visibility of the tickets, tracking and service evaluation, through a single point of contact for support in various technical issues.
The helpdesk manages all requests which include an issue tracking system with a unique number for each user request.
Experienced engineers can assist remotely or on-site if needed and we also monitor the team performance through KPI’s.