Customer relations is an important priority for Dataplex. For this reason, we monitor Customer Relationship Management Systems of the latest technology in all departments of the business.
Customer Relationship Management Systems help to closely monitor customer requests and specifically measure the response time to a ticket, the time to resolve any issue and the overall customer service time.
All the departments of the company participate in the process of establishing the desired limits always in relation to the needs of the customers. This participatory decision-making process significantly improves customer and employee satisfaction as the needs of all stakeholders are considered.