{"id":3785,"date":"2022-12-27T11:59:41","date_gmt":"2022-12-27T09:59:41","guid":{"rendered":"https:\/\/www.dataplex.gr\/?p=3785"},"modified":"2022-12-27T11:59:41","modified_gmt":"2022-12-27T09:59:41","slug":"network-operation-centre-and-kpis-implementation","status":"publish","type":"post","link":"https:\/\/www.dataplex.gr\/?p=3785","title":{"rendered":"Network Operation Centre and KPI&#8217;s implementation"},"content":{"rendered":"<div class=\"bt_bb_wrapper\"><p style=\"text-align: left;\"><span style=\"font-size: 14pt;\">Our Network Operation Center supports our customers&#8217; infrastructures, ensuring the uninterrupted and secure operation of their network infrastructures. Dataplex engineers hold numerous certifications, which significantly contribute to the continuous improvement of the services provided. Today we have a comprehensive CRM that tracks customer requests and engineers manage the requests, based on our customer service strategy.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-3786 alignright\" src=\"https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/12\/crm-and-kpis-640x357.png\" alt=\"\" width=\"640\" height=\"357\" srcset=\"https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/12\/crm-and-kpis-640x357.png 640w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/12\/crm-and-kpis-1280x714.png 1280w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/12\/crm-and-kpis-768x428.png 768w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/12\/crm-and-kpis-320x178.png 320w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/12\/crm-and-kpis.png 1384w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 14pt;\">This approach is based on KPIs that emerge from the examination of our customers&#8217; and workers&#8217; needs. A help desk KPI, also known as a service desk KPI, is a performance metric focused on our company&#8217;s customer support and service operations.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 14pt;\">These KPIs cover critical data that directly affect customers, such as first response times, problem resolution rates, and satisfaction levels. <\/span><span style=\"font-size: 14pt;\">We constantly strive to improve, to\u00a0<\/span><span style=\"font-size: 18.6667px;\">produce<\/span><span style=\"font-size: 14pt;\"> new efficiency indicators, always including the needs of our employees. Customer and employee satisfaction with services and processes is a priority for Dataplex as it ensures the sustainable development of the business and all stakeholders.<\/span><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Our Network Operation Center supports our customers&#8217; infrastructures, ensuring the uninterrupted and secure operation of their network infrastructures. Dataplex engineers hold numerous certifications, which significantly contribute to the continuous improvement of the services provided. Today we have a comprehensive CRM that tracks customer requests and engineers manage the requests, based on our customer service strategy&#8230;.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/posts\/3785"}],"collection":[{"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3785"}],"version-history":[{"count":3,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/posts\/3785\/revisions"}],"predecessor-version":[{"id":3789,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/posts\/3785\/revisions\/3789"}],"wp:attachment":[{"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}