{"id":3214,"date":"2022-01-14T17:30:00","date_gmt":"2022-01-14T15:30:00","guid":{"rendered":"https:\/\/site1.web-dk.com\/?page_id=3214"},"modified":"2023-04-13T13:57:05","modified_gmt":"2023-04-13T10:57:05","slug":"service-desk-and-network-support-services","status":"publish","type":"page","link":"https:\/\/www.dataplex.gr\/?page_id=3214","title":{"rendered":"Service Desk and Network Support Services"},"content":{"rendered":"<div class=\"bt_bb_wrapper\"><section id=\"bt_bb_section6a21cb8f94250\"  class=\"bt_bb_section bt_bb_top_spacing_normal bt_bb_bottom_spacing_normal bt_bb_layout_boxed_1200 bt_bb_vertical_align_top\" ><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row_wrapper\"><div  class=\"bt_bb_row\" ><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_center bt_bb_vertical_align_top bt_bb_padding_normal bt_bb_animation_fade_in bt_bb_animation_move_left animate\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_image bt_bb_shape_square bt_bb_align_inherit bt_bb_hover_style_simple bt_bb_content_display_always bt_bb_content_align_middle\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><span><img width=\"2560\" height=\"1707\" src=\"https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-scaled.jpg\" class=\"attachment-full size-full\" alt=\"https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-scaled.jpg\" loading=\"lazy\" data-full_image_src=\"https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-scaled.jpg\" srcset=\"https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-scaled.jpg 2560w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-640x427.jpg 640w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-1280x853.jpg 1280w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-768x512.jpg 768w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-1536x1024.jpg 1536w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-2048x1365.jpg 2048w, https:\/\/www.dataplex.gr\/wp-content\/uploads\/2022\/01\/option-1-4-320x213.jpg 320w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/span><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xl-6 col-xs-12 col-sm-6 col-md-6 col-lg-6 bt_bb_align_left bt_bb_vertical_align_top bt_bb_padding_normal\"  data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div  class=\"bt_bb_text\" ><p>We provide helpdesk support on working days \/ hours (Mon-Sat 09:00 &#8211; 21:00), based on support contracts according to customers&#8217; needs.<\/p>\n<p>An ITSM tool offers full visibility of the tickets, tracking and service evaluation, through a single point of contact for support in various\u00a0technical\u00a0issues.<\/p>\n<p>The helpdesk manages all requests which include an issue tracking system with a unique number for each user request.<\/p>\n<p>Experienced engineers can assist remotely or on-site if needed and we also monitor the team performance through KPI&#8217;s.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":3232,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/pages\/3214"}],"collection":[{"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3214"}],"version-history":[{"count":4,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/pages\/3214\/revisions"}],"predecessor-version":[{"id":3849,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/pages\/3214\/revisions\/3849"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=\/wp\/v2\/media\/3232"}],"wp:attachment":[{"href":"https:\/\/www.dataplex.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}